1. Scope and our obligations
r2app.com respects your privacy. This policy applies to personal information we handle through this website and in the course of providing legal services. We manage personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), where they apply, as well as other applicable Australian laws and our professional duties.
Legal professional obligations may require us to protect information more strictly than general privacy law. Nothing in this policy limits duties of confidentiality or legal professional privilege.
2. Information we collect
Depending on your dealings with us, we may collect your name, contact details, identity information, organisation and role, enquiry details, matter-related documents, correspondence, billing details and records needed to perform conflict checks or meet legal obligations. We may also collect technical information such as browser type, device information and basic website usage data.
We usually collect information directly from you. With authority or where lawful, we may receive it from representatives, counterparties, courts, regulators, publicly available sources or service providers. If you provide information about another person, you should have a lawful basis to do so and, where appropriate, make them aware of this policy.
Sensitive information
A legal matter may involve sensitive information. We collect it only where you consent, where collection is required or authorised by law, or where another permitted basis applies.
3. How we use information
We may use personal information to respond to enquiries; assess whether we can act, including conflict checks; provide and administer legal services; communicate with you; manage accounts; improve our operations and website; maintain security; and comply with professional, regulatory and legal requirements.
We do not sell personal information. We will use it for direct marketing only where permitted, and you may opt out at any time using the details below.
4. When information is disclosed
Where appropriate and lawful, we may disclose information to courts, tribunals, regulators, barristers, experts, mediators, counterparties, insurers, technology and document-management providers, payment and accounting providers, or other advisers and suppliers supporting our work. We may also disclose information where you authorise us or where required or permitted by law.
Some service providers may store or process information outside Australia. Where this occurs, locations can vary with the provider and service. We take reasonable steps required by the APPs before disclosing personal information overseas, recognising that exceptions may apply.
5. Security, website storage and retention
We use reasonable administrative, technical and physical measures designed to protect information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or storage method is completely secure.
This website uses local browser storage to remember your cookie preference. Optional analytics, if introduced and accepted, may collect aggregated usage information. You can clear stored preferences through your browser.
We retain information for as long as reasonably needed for the purpose collected and to meet legal, insurance, professional and record-keeping obligations. When no longer required, information is securely destroyed or de-identified where lawful and practicable.
6. Access and correction
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We will respond within a reasonable period. Applicable law may permit us to refuse access in limited circumstances; if so, we will generally provide written reasons and available complaint options.
7. Privacy questions and complaints
Please contact us first if you believe we have mishandled personal information. Include enough detail for us to understand the concern. We will acknowledge and investigate it and aim to provide a response within a reasonable timeframe.
If you remain dissatisfied, you may be entitled to contact the Office of the Australian Information Commissioner at oaic.gov.au. Other complaint avenues may apply depending on the circumstances.
8. Contact and policy changes
Privacy enquiries may be sent to privacy@r2app.com, telephoned to +61 2 6146 5380, or posted to Privacy Contact, r2app.com, 18 Coranderrk Lane, Canberra ACT 2601.
We may update this policy to reflect changes to our practices or the law. The updated version takes effect when published here, with the revision date shown above.